Last Updated: 2025-11-23

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This Privacy Policy explains how HOA Central (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services (“Services”). By using the Services, you agree to the practices described in this Policy.

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1. Information We Collect

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A. Information You Provide

• Name, email address, phone number, address, or unit number

• Login credentials

• Profile information

• Messages, posts, and uploaded documents

• ARB/ARC applications and attachments

• Compliance reports and photos

• Event RSVPs

• Payment-related information (processed via third-party payment providers)

 

B. Information Automatically Collected

• Device information (type, operating system, browser)

• IP address and general location

• Usage data and interaction logs

• Cookies and tracking technologies

 

C. HOA or Community Data

• Community documents

• Member rosters

• Notices, violations, or compliance records

• Board-only documents

• Financial details

• Event information

 

D. From Third Parties

• Payment processors

• Authentication services

• HOA management companies

 

2. How We Use Your Information

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We use personal and community information to:

• Provide, maintain, and improve the Services

• Facilitate communication between residents, boards, and committees

• Deliver notifications, alerts, and emails

• Process payments through linked third-party gateways

• Provide customer support

• Recommend content using AI-enabled features

• Enhance security and prevent fraud

• Comply with legal obligations

 

We do not sell your personal information.

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3. Sharing Your Information

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We may share your information with:

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A. Your HOA / Community Administrators

To enable them to manage community operations (e.g., compliance, ARB, announcements).

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B. Service Providers

Third parties who help operate the platform, such as:

• Hosting providers

• Email/SMS providers

• Payment processors

• Analytics services

 

C. Legal Requirements

We may disclose information when required to:

• comply with the law,

• respond to legal requests,

• protect our rights or the rights of others.

 

D. Business Transfers

If HOA Central is involved in a merger, acquisition, or sale, your information may be transferred as part of the transaction.

 

4. Data Security

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We take security seriously and use administrative, technical, and physical safeguards to protect your data. However, no method of electronic transmission or storage is 100% secure.

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5. Data Retention

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We retain personal and community information as long as:

• your account is active,

• your community continues using the Services, or

• required by law.

You may request deletion via support, subject to HOA or legal requirements.

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6. Your Rights and Choices

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You may:

• Access and update your account information

• Request deletion of your account (subject to HOA obligations)

• Opt out of non-essential communications

• Adjust notification and privacy settings in the app

 

7. Cookies and Tracking

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We use cookies to:

• Maintain sessions

• Improve functionality

• Measure usage and performance

You may disable cookies in your browser, but some features may not work properly.

 

8. Children’s Privacy

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Our Services are not directed to children under 13, and we do not knowingly collect information from children.

 

9. International Users

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The Services are intended for use within the United States. If you access them from abroad, you consent to U.S. data processing standards.

 

10. Changes to This Privacy Policy

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We may update this Policy periodically. Continued use of the Services after changes indicates acceptance.

 

11. Contact Us

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For privacy concerns or requests, email: support@hoacentral.com